Privacy Policy
Effective Date: 15/12/2024
Phil Logistics Company Limited (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our clients, employees, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable data protection laws.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
– Name
– Contact details (phone number, email address, postal address)
– Identification details (e.g., national ID, passport numbers where necessary for transactions)
b) Business Information
– Company name
– Business address
– Tax Identification Numbers
c) Transaction Information
– Details of services requested or provided
– Billing and payment information
d) Technical Information
– IP address
– Browser type and version
– Device information
– Log data, including timestamps and usage statistics
e) Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather usage analytics. Please refer to our Cookie Policy for more details.
2. How We Use Your Information
We use the information collected for the following purposes:
– To provide logistics and freight services
– To communicate with you regarding inquiries, transactions, or updates
– To process payments and issue invoices
– To comply with legal and regulatory requirements
– To improve our services and website functionality
– To perform marketing activities with your consent
3. Sharing Your Information
We may share your information with the following entities for legitimate purposes:
Service Providers: Third-party partners who assist us in delivering logistics services, including customs agents, freight forwarders, and delivery companies.
Legal Authorities: When required by law or to protect our rights and the rights of others.
Business Partners: Affiliates or partners assisting in fulfilling international or local logistics services.
Technology Providers: Companies that provide IT infrastructure, cloud storage, and email services.
We ensure that all third parties comply with data protection laws and only process your information for specified purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once your information is no longer required, we securely delete or anonymize it.
5. Security of Your Information
We implement strict security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
– Encryption of sensitive data
– Secure access protocols
– Regular audits and system updates
– Training employees on data protection
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your information, subject to legal requirements.
Objection: Object to the processing of your information for direct marketing.
Data Portability: Request the transfer of your data to another service provider.
7. International Data Transfers
Given the global nature of our operations, your information may be transferred to and processed in countries outside Kenya. We ensure such transfers comply with applicable data protection laws and safeguard your information appropriately.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Phil Logistics Company Limited
JKIA Freight Terminal
Cargo Complex, Ground Floor
Email: info@phil-logistics.com
Phone: +254 722 543163
Thank you for trusting Phil Logistics Company Limited with your information. Your privacy is our priority.